Receptionist Superstar – Total Balance Healthcare

Total Balance Healthcare is a highly successful and motivating multidisciplinary healthcare practice, and we’re looking for an enthusiastic receptionist to engage with clients to ensure their visit is first class.

• You are exposed to a variety of reception duties
• You are part of a committed team with a great work environment
• You will enjoy an engaging and valued role

A position is available for 9-15 hours per week at our multidisciplinary practice in Chelsea Heights, Victoria. Your role will focus on providing excellent reception service for our wonderful clients.

• Casual position – with scope for developing the role into a permanent position
• 9-15 hrs/week approx
• Practice open 8am till 8pm, Mon-Fri, varying hours across the week and 8am-1pm on Saturdays.

The successful applicant will be employed in a role that sees you engaging with clients and ensuring their visit is first class. This involves welcoming clients to Total Balance and attending to their needs. You will be responsible for being present at the reception desk, assisting other team members, and also opening / closing the clinic depending on your hours.

You will also be responsible for demonstrating our values and culture on a daily basis with clients and other team members, working closely with the team to ensure a happy, cohesive work environment.

So what are we looking for in our newest team member?

1. You love people and enjoy getting to know new people quickly.
2. You are somebody who shows initiative, and you are always looking for things to do.
3. You are flexible and organised.
4. You thrive on a fast paced work environment with a remarkable ability to multitask.
5. You pride yourself on maintaining a clean environment, and are willing to do the unappreciated, but necessary tasks such as cleaning, mopping floors and doing dishes
6. You can work on your own, knowing that everything falls on you.
7. You are somebody who communicates well, and possess a great phone manner. You smile when you answer the phone, and always go the extra mile to help out.
8. You are well educated and a quick learner. You have great computer skills, and are willing to learn our internal systems.
9. You love to work – you are always willing to give 100% and you actively participate in the success of the business.
10. You have great integrity. You are trustworthy and honest.
11. You can follow direction and you are happy to receive constructive feedback
12. You can effectively prioritise your time
13. You have a great sense of humour, and you are a passionate and motivated person.
14. You are competent in daily reception duties, and able to learn new things quickly.
15. You are proficient with the use of English language, and have great communication skills both online and in-person.
16. You have good knowledge around social media marketing and would like to take part in this role within the business (not necessary but very advantageous)

Total Balance Healthcare is proud to be recognised as a leader in client experience and care, and for creating an environment that’s beneficial for its team members.

Our team members are mentored regularly, trained thoroughly, highly supported and rewarded well.

Here are the benefits of working with us:

• You get training support and regular in-house continuing education
• You are part of a very strong and committed team and you get to learn from other team members who are aligned with our vision
  You get to help us with creating new ways to do business
• You get excellent work conditions
• You mix with people who love their work

The successful applicant will need to be available on most days, ideally in the afternoons until the clinic closes at 7-8pm. Actual hours to be determined with the successful applicant.

Please note, we only want to speak with people who are genuinely excited about the opportunity to nurture and spoil our lovely clients.

If you are serious about your application, please submit a video that shows what makes you a great choice for this role.
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This video should be approximately 60-90 seconds in duration, should be quick and easy to produce (you’re phone video is perfect).

In your video include:
Why you feel this role is for you?
What drives you in life? What are you passionate about?
What you would like to achieve from such a role?

You will need to upload the video to YouTube and copy and paste the link in your application. To do this, sign into YouTube with your gmail account, click on upload at the top of the page. Before you start uploading the video you can choose the video privacy setting. Please select “Unlisted”. Select the video you’d like to upload from your computer. once published, copy and paste the URL into your application.

We have a unique business culture, and we are continually taking on new ideas to ensure we provide the best possible care for our clients. This is a demanding, but rewarding role.

If you believe you are the right person to join our team, please forward your application letter, resume and video link by 4pm, Tuesday January 17, 2023.

Forward you application, including cover letter, resume and YouTube video link to:

Clinic Director – Applications
Total Balance Healthcare
2 Seccull Drive
CHELSEA HEIGHTS VIC 3196
Email: hello@totalbalancehealth.com.au

Closing Date: 17/01/23 ** Only shortlisted applicants will be contacted**

We currently do not have a position available as an Osteopath.
If you would like to apply for any future positions, please fill out the form below. You will be contacted when a position becomes available.

The Osteopathic role is such an important and core role here at Total Balance. Proving osteopathic care in a professional, friendly and caring way is the absolute core of what we do.
The successful Osteopath will be a person who willingly and collectively embraces the Total Balance values and our work family. They strive to uphold our vigilant care and gain understanding of the importance of attention to detail, communication and caring.

The ideal team member is an enthusiastic, passionate and confident practitioner who loves the challenge of diving deep and researching patients cases for the best outcome possible.

This position would suit a person who is looking for a flexible work environment with the ideal hours, days and times being adaptable for the right person.

Selection Criteria:

• Australian university qualification in Osteopathy and registration with AHPRA.
• Ability to work flexibly and independently within our Total Balance team with the ability to collaborate with other internal and external professional referrers.
• Commitment to continuing professional development and evidence-based practice.
• Demonstrated ability to independently problem solve and set priorities in complex situations
• Evidence of the ability to work in a team and build and maintain cohesive and cooperative relationships with team members
• Demonstrate ‘above the line’ communication and strategic thinking skills and being able to adapt this for optimal patient care
• Cleared police check within the last 12 months
• Current working with childrens check
• A current drivers license and use of a vehicle

The successful Osteopath will participate in regular clinical mentoring and tutorials in which collaboration with our osteopaths, naturopaths and dietitian allows for clinical support and holistic growth.

This is a permanent part time or full time position, with remuneration above the Health Professionals and Support Services 2010 award. This position includes annual leave, personal leave and long service leave.

If you believe you are a Total Balancer and would like to join a fun, caring and passionate team, apply via the form on this page.

Please include your

• resume that includes the term ‘totally balanced unicorn’ in the footer
• A cover letter that includes a the term ‘blue sky sunshine’ in the header
• A video uploaded to youtube answering the following:
• A bit about yourself
• How did you become an osteopath?
• What is your passion with your profession?
• What are your areas of interest?
• If you could take any 3 people in the world to dinner, who would they be and why?
• How much do you think your hourly rate should be?

Applications will be reviewed on receipt, and successful candidates will be contacted by a member of the Total Balance team.

Pelvic Health and Paediatric care has been an natural and organic evolution of the care we provide here at Total Balance. Providing pelvic health and paediatric care with an incredible amount of knowledge and an exceptional standard of care is the absolute core of what we do in this field.

The successful Osteopath will be a person who willingly and collectively embraces the Total Balance values and our work family. They strive to uphold our vigilant care and gain understanding of the importance of attention to detail, communication and caring.

The ideal team member is an enthusiastic, passionate and confident practitioner who loves the challenge of diving deep and researching patients cases for the best outcome possible. They would also love working in special interest teams where collaboration and learning is at it highest standard.

This position would suit a person who is looking for a flexible work environment with the ideal hours, days and times being adaptable for the right person.

Selection Criteria:

• Australian university qualification in Osteopathy and registration with AHPRA.
• Ability to work flexibly and independently within our Total Balance team with the ability to collaborate with other internal and external professional referrers.
• Commitment to continuing professional development and evidence-based practice.
• Demonstrated ability to independently problem solve and set priorities in complex situations.
• Evidence of the ability to work in a team and build and maintain cohesive and cooperative relationships with team members.
• Demonstrate ‘above the line’ communication and strategic thinking skills and being able to adapt this for optimal patient care
• Cleared police check within the last 12 months
• Current working with children’s check

The successful Osteopath will participate in regular clinical mentoring and tutorials in which collaboration with our multidisciplinary team allowing for clinical support and holistic growth. They do not have to be qualified in this area with further training although it is essential to have a strong interest in this field.

This is a permanent part time or full time position, with remuneration above the Health Professionals and Support Services award.

This position includes annual leave, personal leave and long service leave.

If you believe you are a Total Balancer and would like to join a fun, caring and passionate team, apply via the form on this page.

Please include your

• Resume that includes the term ‘totally balanced unicorn’ in the footer
• A video uploaded to youtube answering the following:
• A bit about yourself
• How did you become an osteopath?
• What is your passion with your profession?
• What are your areas of interest?
• What do you want to learn in the field of Pelvic Health and Paediatrics?
• Why do you want to work in the field of Pelvic Health and Paediatrics?
• If you could take any 3 people in the world to dinner, who would they be and why?
• How much do you think your hourly rate should be?

Applications will be reviewed on receipt, and successful candidates will be contacted by a member of the Total Balance team. We can’t wait to hear from you!.